How do I create an account?
Go to the Login / Register section of the website and follow the prompts. You’ll be asked to provide your name, email address, and create a password.
If you are a wholesale partner, dealer, or promotional company, accounts are set up directly by our team. Please contact us with your business details and we’ll be happy to connect and discuss next steps.
Do your products come with a warranty?
Yes. We stand behind the products and brands we carry.
Georgian Bay Leisure is supported by a local team based in Barrie, Ontario, and we’re here to help if you have any questions or run into issues with your product. If something isn’t right, we want to hear about it. Your feedback helps us work closely with our brand partners, improve our offerings, and continue to evolve.
How long will it take to receive my order?
Delivery times vary depending on your location and shipping method. Most orders are processed within 1–3 business days, with shipping typically taking 3–10 business days after processing.
If a product is listed as a pre-order, timelines may vary. We encourage you to reach out and our team will be happy to provide a more accurate estimated arrival time.
We’re currently gearing up for the season, with major inventory arrivals underway:
- Buche & Camp Chef: mid to late February
- Black Loon: arriving in March
How do I return or exchange an item?
Because we carry a wide range of products at different scales, return and exchange options can vary depending on the item and situation.
The best way to get started is to fill out the Contact Us form with as much detail as possible, including your order information (if available) and the reason for the return or exchange. Our team will review your request and be in touch to discuss next steps.
We stand behind the products and brands we carry, and we’re here to help find the right solution.
Do I have to pay for return shipping?
In most cases, return shipping is the responsibility of the customer. However, if an item arrives damaged or incorrectly shipped, return shipping will be covered at no cost to you.
How can I view my order history?
Once logged into your account, you can view your order history under the My Orders section.